Uptime & Availability
- 99.9% uptime SLA — guaranteed in writing
- Redundant cloud infrastructure — no single point of failure
- Automatic failover — system switches to backup instantly
- Real-time status page — always know system status
- Offline mode — biometric terminals work offline and sync on reconnect
Data Security
- ISO 27001 certified — internationally recognized security standard
- AES-256 encryption — data encrypted at rest and in transit
- GDPR compliant — for European operations
- Role-based access — employees see only their own data
- Audit log — every action logged and traceable
- Biometric data — stored as mathematical templates only, no photos
Support
- Dedicated onboarding — our team sets up everything in 24–48h
- Business hours support — phone, email, and chat
- Hebrew and English — local support team in Israel
- Documentation — full help center in Hebrew and English
Data Portability
Your data is yours. Always. You can export all attendance records, employee data, and reports at any time in CSV or Excel format. If you cancel, you get a full data export before deletion.
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Book a Free Demo ←Frequently Asked Questions
How should uptime be evaluated?
Request the current availability definition, exclusions, measurement method, maintenance policy, recovery objectives and remedies in the proposed SLA. Contractual terms govern the purchased service.
How should biometric data be evaluated?
Confirm which biometric method is included, which data is stored, where processing occurs, encryption, retention, deletion, access controls and the customer's legal basis. Answers depend on the selected configuration.
What SLA credits apply if uptime is not met?
Credits and remedies depend on the signed SLA. Ask for the applicable service level, calculation method, claim process and exclusions in the proposal.